Fair Terms for Secure Service

At Raegiskey, we believe in transparent and user-friendly policies that safeguard your digital life while clearly outlining our commitments. Our Terms of Service are crafted to be easily understood, ensuring you can use Raegiskey with complete confidence.

This document serves as the user agreement between you, the user, and Raegiskey (referred to as "Raegiskey," "we," "us," or "our"), governing your access to and use of our password management services, including secure vault management, password autofill, credential synchronization, multi-factor authentication integration, encrypted personal data storage, and secure sharing of vault items (collectively, the "Service"). By accessing or using the Service, you signify your acceptance of these legally binding terms.

Raegiskey is committed to providing a reliable and secure Service. While we strive for continuous availability, certain factors outside our control may impact service. We will endeavor to notify users of any planned maintenance or significant service disruptions. These terms detail the scope of our Service and our mutual obligations.

We may update these Terms of Service periodically to reflect changes in our Service, legal requirements, or best practices. We will notify you of any material changes by posting the revised terms on our website and, where appropriate, through direct communication. Your continued use of the Service after such notification constitutes your acceptance of the new terms.

Account Security Service Guarantees Billing Policies Problem Resolution

Your Account Security Responsibilities

Your security is a shared responsibility. While Raegiskey employs robust encryption and security measures, the integrity of your account largely depends on your diligence. This section outlines your responsibilities in maintaining a secure Raegiskey account and participating in a safe digital environment.

Master Password and Account Protection

You are solely responsible for maintaining the confidentiality and security of your master password. Raegiskey has zero knowledge of your master password, meaning we cannot retrieve or reset it if lost or forgotten. Do not share your master password with anyone. We recommend using a strong, unique master password that combines uppercase and lowercase letters, numbers, and symbols.

Any activities that occur under your account, whether authorized or unauthorized, are your responsibility. You agree to notify Raegiskey immediately of any unauthorized use of your account or any other breach of security.

Prohibited Uses

Our Service is intended for secure and lawful password management. You agree not to use the Service:

  • For any illegal or unauthorized purpose.
  • To host, store, or transmit any content that is infringing, libelous, or otherwise unlawful.
  • To distribute malware, viruses, or any other harmful code.
  • To attempt to gain unauthorized access to any system or network.
  • To interfere with or disrupt the integrity or performance of the Service.

Violation of these prohibited uses may result in immediate termination of your account and legal action.

Account Sharing and Family Policies

Individual accounts are intended for single-user use. Sharing individual account credentials, including your master password, is strictly prohibited and compromises your security. For multiple users within a household, please refer to our family plan options (if available) that support secure sharing while maintaining individual account integrity. Misuse through sharing may lead to account suspension.

Reporting Security Incidents

If you discover any security vulnerability in Raegiskey, suspect your account has been compromised, or identify any other security incident related to our Service, please report it immediately to our security team at security@raegiskey.com. Your timely reporting is crucial for collective security. We appreciate your cooperation in investigating and resolving such matters.

Service Guarantees and Limitations

Raegiskey is committed to providing a highly available and reliable service. However, like all digital services, certain limitations and factors outside our direct control can influence performance. This section clarifies our service commitments, uptime goals, and acknowledgments of reasonable operational limitations.

Service Availability and Uptime Goals

We strive for 99.9% uptime for the core Raegiskey Service, ensuring your passwords and encrypted data are accessible when you need them. Our infrastructure is designed for high availability and redundancy to minimize disruptions. Regular monitoring systems are in place to detect and address issues promptly.

Planned Maintenance and Notifications

Occasionally, planned maintenance is necessary to enhance our Service's security, performance, or functionality. We will endeavor to schedule these during low-impact hours (e.g., late night UTC) and provide advance notification through our service status page and, for significant updates, via email to registered users. While we aim to minimize downtime, some services may be temporarily unavailable during these periods.

Acknowledgment of Limitations and Risk Disclosures

While Raegiskey employs industry-leading security practices, no online service can guarantee absolute security against all threats. Users acknowledge that the use of any online service inherently carries certain risks, including but not limited to, the possibility of data loss or unauthorized access due to factors beyond our reasonable control such as complex cyber-attacks, hardware failures, or internet service provider issues. You are responsible for ensuring appropriate security on your own devices.

Force Majeure and Emergency Interruptions

Raegiskey shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond our reasonable control, including, without limitation, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, or strikes. In such emergency situations, we will prioritize data integrity and service restoration, communicating updates as feasible.

Billing and Subscription Policies

This section details the terms related to subscription payments, renewals, cancellations, and refunds for Raegiskey's premium services. We aim for clarity and fairness in all our billing practices.

Subscription Pricing and Billing Cycle

Details regarding subscription tiers, current pricing, and available billing cycles (e.g., monthly, annual) are presented on our Pricing page. All prices are in USD unless otherwise specified. Your subscription will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date.

Payment Method Requirements and Automatic Renewal

To subscribe, you must provide a valid payment method (e.g., credit card, PayPal). By subscribing, you authorize Raegiskey to charge your chosen payment method for all applicable fees on a recurring basis until you cancel your subscription. It is your responsibility to ensure your payment information is current and valid.

Refund and Cancellation Procedures

You may cancel your Raegiskey subscription at any time through your account settings. Cancellations will take effect at the end of your current billing period, and you will not be charged for subsequent periods. For new subscriptions, we offer a 30-day money-back guarantee. If you are not satisfied within the first 30 days of a new premium subscription, you may request a full refund by contacting support@raegiskey.com.

Price Change Notification

Raegiskey reserves the right to change its subscription prices. We will provide at least 30 days prior notice of any price changes by email to current subscribers. If you do not agree with the new prices, you may cancel your subscription before the new price takes effect. Your continued use after the notice period indicates acceptance of the new pricing.